Supercharge your support and sales operations with POHO’s high-performance workspace. Embed customizable live chat widgets, convert emails into team tickets, and collaborate in real time from a single shared inbox.
Hi, we are evaluating customer engagement tools for our support team.
5m agoCan you confirm if your web chat widget supports custom branding and team notes?
2m agoHello Priya! 👋 Yes, our web chat widget supports custom logos, customizable titles, and instant sync. Team notes are private and invisible to visitors!
1m ago📌 Internal Team Note: Customer requested a product walkthrough for Thursday 3 PM.
Just nowEngage high-intent website visitors before they leave. POHO’s embeddable chat widget loads instantly, matches your company branding, and connects inquiries directly to your team inbox.
Upload your 50x50 company icon and set a custom widget title so the chat window feels native to your brand.
Collect visitor names, phone numbers, and requirements before initiating live agent conversations.
Instant two-way message delivery with live typing indicators and delivery confirmations.
End internal confusion and duplicate customer replies. Inbound conversations from web chat and email are routed into an organized queue with clear agent assignments and internal tools.
Prevent multiple agents from replying to the same customer at once with live presence indicators.
Add handover notes and guidance directly inside conversation threads without the customer seeing them.
View customer contact details, conversation history, and custom attributes right alongside the chat window.
No more lost support emails or shared inbox confusion. Convert inbound support emails into structured tickets with clear ownership, assignment, and status tracking.
Seamlessly receive and thread customer emails within the same workspace your team uses for live chat.
Send professional HTML replies, attach files, and maintain clear email communication threads.
Set resolution reminders and response targets so no customer inquiry falls through the cracks.
Your customer data is strictly segregated. POHO uses logical database scoping to ensure every organization's contacts, messages, and configurations remain 100% private.
All database queries and WebSocket channels are scoped by tenant ID, preventing data leakage between accounts.
All network traffic is encrypted in transit using standard TLS protocols, and stored records are protected at rest.
Assign granular team roles (Owner, Admin, Agent) to control access to account settings and billing.
Whether you run an online store, a service agency, or a B2B business, POHO helps you deliver fast, reliable customer support.
Answer pre-purchase product questions, resolve order status inquiries, and help customers complete their checkout.
Capture visitor inquiries on your website, record client property criteria, and schedule phone or in-person visits.
Provide technical customer support, onboard new users with quick canned replies, and collaborate across agent tiers.
Organize incoming service requests, coordinate customer follow-ups, and manage client communications in one place.
Start with a 7-day free trial. No credit card required to begin.
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Schedule a personalized 30-minute walkthrough. We will demonstrate how to embed the customizable live chat widget, route emails to a collaborative shared team inbox, and optimize first response times.
Configured around your current customer support channels and agent workflow.
See how seamlessly the widget matches your brand theme, logo, and pre-chat greetings.
Understand how database-level scoping isolates your customer data.
Choose your preferred date and slot. We will confirm with a meeting link.
Everything you need to know about getting started with POHO.
Installing the widget requires pasting a single JavaScript code snippet before the closing </body> tag of your website. You can configure your company logo, custom colors, and greeting text directly from your POHO Admin Console.
Yes! POHO is built specifically for team collaboration. Multiple agents can log in simultaneously, claim conversations, add private internal notes, and use presence indicators to avoid answering the same customer at once.
You can forward your support email address (e.g., support@yourdomain.com) into POHO. Inbound customer emails automatically convert into tickets in your team inbox, allowing agents to reply directly using rich text formatting and attachments.
Every organization operates inside a strictly isolated tenant boundary. All database queries, sessions, and WebSocket channels are scoped by tenant ID (tenant_id). One organization can never view another organization's records.
Yes, we provide a full 7-day free trial on our platform so your team can test the live web chat widget, email ticketing, and agent collaboration tools before committing to a paid plan.
Get started with POHO's shared team inbox and live web chat widget today. Setup takes just a few minutes.